Privacy Policy

1. Introduction

24AutoTrade ("we", "us", or "our") provides AI-powered data analysis and decision-optimisation tools for investors. We are committed to protecting the privacy and security of the personal information entrusted to us. This Policy describes the categories of information we may collect, how we use and share that information, and the choices available to you regarding our handling of it.

By accessing or using our website and services, you acknowledge that you have read and understood this Policy. If you do not agree with the practices described here, please do not use our services.

2. Information We Collect

We may collect the following categories of information, depending on how you interact with our website and services:

• Information you provide directly: name, email address, phone number, company details, and any information submitted through contact forms, dashboard registration, or correspondence with our team.
• Account and usage data: login credentials, preferences, and records of how you interact with our platform and dashboard features.
• Technical data: IP address, browser type, device identifiers, operating system, and referring URLs collected automatically through cookies and similar technologies.
• Financial or investment-related information: data you choose to input into our tools for the purpose of analysis, which may include portfolio-related figures or investment preferences.
• Communications: records of correspondence, support requests, and feedback you provide to us.

3. How We Use Your Information

We use collected information for purposes that include:

• Providing, operating, and maintaining our website, dashboard, and analytical tools.
• Responding to inquiries, processing requests, and delivering customer support.
• Personalising your experience and improving the relevance of the insights we provide.
• Sending administrative communications, service updates, and, where permitted, marketing materials.
• Monitoring platform usage to detect, prevent, and address technical or security issues.
• Complying with applicable legal, regulatory, and contractual obligations.

4. Cookies and Tracking Technologies

Our website may use cookies, web beacons, and similar tracking technologies to enhance functionality, analyse traffic patterns, and remember your preferences. You can control cookie behaviour through your browser settings; however, disabling cookies may limit certain features of our website or dashboard.

5. Legal Basis for Processing

Where applicable law requires a legal basis for processing personal information, we rely on one or more of the following: your consent, the necessity of processing to perform a contract with you, our legitimate business interests, and compliance with legal obligations.

6. How We Share Information

We do not sell your personal information. We may share information in the following circumstances:

• Service providers: third parties who perform functions on our behalf, such as hosting, analytics, and customer support, under confidentiality obligations.
• Legal and regulatory requirements: where disclosure is necessary to comply with a legal obligation, enforce our terms, or protect the rights, property, or safety of 24AutoTrade, our users, or others.
• Business transfers: in connection with a merger, acquisition, or sale of assets, subject to appropriate confidentiality safeguards.
• With your consent: in any other circumstance where you have explicitly agreed to the disclosure.

7. Data Retention

We retain personal information for as long as necessary to fulfil the purposes described in this Policy, unless a longer retention period is required or permitted by law. When information is no longer needed, we take reasonable steps to securely delete or anonymise it.

8. Data Security

We implement administrative, technical, and physical safeguards designed to protect personal information against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

9. International Data Transfers

If we transfer personal information across borders, we take steps intended to ensure that such transfers comply with applicable data protection laws and that appropriate safeguards are in place to protect your information.

10. Your Rights and Choices

Depending on your jurisdiction, you may have rights that include the ability to:

• Request access to the personal information we hold about you.
• Request correction of inaccurate or incomplete information.
• Request deletion of your personal information, subject to certain exceptions.
• Object to or restrict certain processing activities.
• Withdraw consent where processing is based on consent.
• Request a copy of your data in a portable format.

To exercise any of these rights, please contact us using the details on our Contact page. We may need to verify your identity before responding to your request.

11. Children's Privacy

Our website and services are not directed to individuals under the age of 18, and we do not knowingly collect personal information from minors. If you believe we have inadvertently collected such information, please contact us so that we can take appropriate action.

12. Third-Party Links

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices or content of those third parties, and we encourage you to review their privacy policies before providing any personal information.

13. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will post the revised version on this page with an updated effective date. Your continued use of our services after such changes constitutes acceptance of the revised Policy.

14. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please reach out via the details provided on our Contact page.